& 2FA (Two-Factor Authentication) , you may be locked out of your account. Here’s what you can do to recover access:
Steps to Recover Your Kraken Account
1. Check for Backup Codes
If you saved your backup codes when setting up 2FA, you can use them to log in and disable 2FA. Look for these codes in your notes, emails, or password manager.
2. Restore from a Backup
If you used Google Authenticator or Authy, check if your old phone or another device still has access. For Authy users, log in to your Authy account on another device if you enabled multi-device access.
3. Reset 2FA on Kraken
If you can’t access your authenticator app, follow these steps:
- Go to Kraken’s login page and attempt to sign in.
- Click on “Having trouble signing in?” and select “2FA issues”.
- Choose the option to request a 2FA reset.
- You will need to verify your identity. Kraken may ask for:
- A clear selfie holding your government-issued ID.
- A handwritten note with "Kraken 2FA Reset Request" and today’s date.
- Security questions and answers (if previously set).
- Recent transaction details to verify ownership.
